Delivery Information
1. Delivery Coverage
SAHB LTD, trading as ranzah.co.uk, delivers to customers throughout the United Kingdom only unless otherwise stated on our website.
We do not currently offer international delivery.
2. Delivery Charges
Delivery charges are calculated and clearly displayed at checkout prior to order completion.
We also offer free delivery subject to a minimum order value or specific promotional terms, which will be clearly stated on the website at the time of purchase.
3. Delivery Timescales
Estimated delivery times are provided for guidance only and begin from the date of dispatch (not the date of order placement).
- UK standard delivery: 2–3 working days (For Pop Fidget Toys Category)
- Other Products categories : 10–15 working days (estimated)
Please note that delivery times may vary due to factors outside our control, including courier delays, customs processing, or peak seasonal periods.
We will always aim to dispatch orders promptly and keep customers informed where delays occur.
4. Order Tracking
Where applicable, tracking information will be provided once your order has been dispatched.
Customers will receive a tracking number via email, allowing them to monitor the progress of their delivery through the relevant courier service.
5. Invoices
Invoices are issued electronically and sent to the email address provided at checkout upon order confirmation.
If you do not receive your invoice, please contact us via our official website contact form and we will reissue it promptly.
6. Risk and Responsibility
Once an order has been delivered to the address provided at checkout, responsibility for the goods passes to the customer.
If you believe your order has been lost, delayed, or delivered incorrectly, you must contact us as soon as possible so we can investigate with the relevant delivery provider.
7. Contact Us
For all delivery-related enquiries, please use the official contact form on our website. We do not guarantee responses to enquiries sent through unofficial channels.